Anúncios
Job Description
- Providing services on incoming queries through call taking and making, Live Chat, Email, Fresh desk Tickets, etc.
- Treating all customers with respect and courtesy and providing them with the best possible solutions.
- Responsible for Proper Follow up of assigned tasks by Team Leader
- Daily follow-up of complaints tickets if any.
- Daily checking customer feedback and web complaints if any.
- Resolve product or service problems by clarifying the customer’s complaint and determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Guiding new customers about how to generate a transaction and detailed follow-up until the customer fully understands the procedure.
- Daily transaction follow-ups with Customer Care, Africa Desk, Operations department, and Accounts Department.
- Learning about the company’s products/services and remaining up to date with any changes
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Participating in building Teams to provide the best customer services to online customers.
- Use proper Sops of to use any delegations i.e., Compliance, Amendments, Processing.
- Undertaking any specific Tasks as assigned by Team Leader, Assistant Manager ePayments, Manager ePayments, and Head of Department.
Apply Before 13 April – 2024